We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@homedecorbox.com. If your return is accepted, you need to send us the product ,We are not liable for return shipment. Once the product is received in original condition we will start refund process.
You can always contact us for any return question at info@homedecorbox.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale , discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancel Items and Orders
Customer can cancel physical items or orders that haven't entered the shipping process yet. If it has entered shipping process, customer can not cancel the order.
To start a cancellation of the order, you can contact us at info@homedecorbox.com.
Confirm that your order is cancelled
After submitting the cancellation, you'll receive a confirmation message in your email.
We will respond to your email within 48 hours and initiate the refund procedure by your default payment method if it gets approved. Please keep in mind that default payment method may take some time to process your refund too.
